Terms and Conditions
Effective Date: December 4, 2024
Welcome to Holistic Living Space, a website operated by Keystone Wisdom Trading (“we,” “us,” or “our”). By accessing and using holisticlivingspace.com, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use our website.
1. Introduction
Holistic Living Space provides products for nature lovers, including indoor gardens and accessories. These terms govern your use of our website and the purchase of products from us.
Business Information:
- Website Name: Holistic Living Space
- Business Name: Keystone Wisdom Trading
- Email: lollogol@gmail.com
- Address: Academia, Windhoek, Namibia
2. Eligibility
You must be at least 18 years old to use this website or make purchases. By using this website, you confirm that you meet this eligibility requirement.
3. Products and Availability
a. Product Description
We sell indoor gardens and related products. We strive to ensure that product descriptions, images, and pricing are accurate, but errors may occur.
b. Product Availability
All products are subject to availability. We reserve the right to limit the quantities of products we supply, refuse orders, or discontinue products without notice.
4. Orders and Payments
a. Order Placement
By placing an order, you agree to provide accurate and complete information. Once your order is placed, you will receive a confirmation email.
b. Payment
Payments are securely processed through third-party providers. By providing payment information, you confirm that you are authorized to use the payment method.
c. Order Cancellation
We reserve the right to cancel orders at our discretion, such as for suspected fraud or errors in pricing or product availability. You may cancel your order within 24 hours by contacting us at lollogol@gmail.com, provided it has not already been processed or shipped.
5. Pricing and Taxes
a. Pricing
All prices are displayed in Namibian Dollars (NAD) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time.
b. Taxes and Duties
Customers are responsible for any additional taxes, duties, or fees imposed by their local authorities.
6. Shipping and Delivery
a. Shipping
We ship products within Namibia. Delivery times are estimates and may vary due to factors beyond our control.
b. Delivery Issues
If your product arrives damaged or is lost in transit, please contact us at lollogol@gmail.com within 7 days of receipt.
7. Returns and Refunds
a. Eligibility for Returns
Products can be returned within 14 days of delivery, provided they are unused, undamaged, and in their original packaging.
b. Refund Process
Once we receive and inspect the returned product, we will issue a refund to your original payment method within 14 business days. Shipping costs are non-refundable unless the return is due to our error.
c. How to Request a Return
Email us at lollogol@gmail.com with your order details and reason for return.
8. Intellectual Property
All content on this website, including images, logos, text, and designs, is owned by Keystone Wisdom Trading or licensed to us. Unauthorized use, reproduction, or distribution of this content is prohibited.
9. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes
- Interfere with the website’s operation
- Upload harmful or malicious code
- Misrepresent your identity or affiliation
10. Limitation of Liability
To the maximum extent permitted by law, Keystone Wisdom Trading is not liable for any direct, indirect, or consequential damages arising from your use of this website or purchase of products.
11. Indemnification
You agree to indemnify and hold Keystone Wisdom Trading harmless from any claims, damages, or expenses arising from your breach of these terms or misuse of the website.
12. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with the effective date. Continued use of the website signifies acceptance of the revised terms.
13. Governing Law
These Terms and Conditions are governed by the laws of Namibia. Any disputes will be resolved in the courts of Namibia.
14. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us:
- Email: lollogol@gmail.com
- Address: Academia, Windhoek, Namibia
Thank you for choosing Holistic Living Space!