Effective Date: December 4, 2024
Welcome to Holistic Living Space!
Keystone Wisdom Trading, trading as Holistic Living Space (“we,” “us,” or “our”), is committed to protecting your privacy and ensuring compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, holisticlivingspace.com, or engage with our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Data Collection
We collect personal data to provide you with the best possible experience. The types of data we collect include:
a. Personal Information You Provide
- Name
- Email address
- Delivery address
- Phone number
- Any additional information you provide through forms, emails, or interactions with us
b. Automatically Collected Information
- IP address
- Browser type and version
- Pages visited and time spent on our website
- Device information
- Cookies and similar tracking technologies (see Section 7 for more details)
2. Data Usage
We use your personal data for the following purposes:
- To process and fulfill your orders
- To communicate with you about orders, promotions, or updates
- To enhance and personalize your shopping experience
- To comply with legal obligations and resolve disputes
- To improve website performance and user experience
We will not use your personal data for purposes beyond those described in this policy without your explicit consent.
3. Data Sharing
We respect your privacy and do not sell your personal data. However, we may share your data in the following cases:
a. Service Providers
We may share data with third-party providers to help us operate our website, deliver products, or analyze user behavior.
b. Legal Compliance
We may disclose data if required by law, court order, or to protect our legal rights.
c. Business Transfers
In the event of a business transfer, such as a merger or acquisition, your data may be transferred as part of the assets.
4. Data Storage and Security
We store your data securely on servers located in Namibia or other GDPR-compliant jurisdictions. We implement technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse, including:
- Encryption
- Secure servers
- Regular security audits
Despite these measures, no method of data transmission or storage is 100% secure.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of your data.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data (“right to be forgotten”).
- Restriction: Request limited processing of your data.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdrawal of Consent: Withdraw your consent at any time.
To exercise these rights, please contact us at lollogol@gmail.com.
7. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies are small files stored on your device. You can manage cookies through your browser settings or opt out via our cookie banner.
8. Cross-Border Data Transfers
If your data is transferred outside Namibia, we ensure that adequate safeguards are in place, such as contracts adhering to GDPR standards.
9. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for updates.
10. Contact Information
If you have questions, concerns, or complaints about this policy or our data practices, please contact us at:
- Email: lollogol@gmail.com
- Address: Academia, Windhoek, Namibia
Thank you for trusting Keystone Wisdom Trading and Holistic Living Space. Your privacy matters to us.